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Returns & Exchanges
We will exchange due to manufacturers' defect only.
The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
We will require the original tax invoice as proof of purchase from www.doggyfriend.com.
We encourage you to help us check for defects before accepting our delivery.
We follow the guidelines stipulated by the Consumers Association of Singapore. Should you have a change of mind after accepting our delivery, we seek your understanding that we are not obligated to do an exchange under Consumer Protection (Fair Trading) Act 2003.
Review the details of the payment,
including the payment method. To change
any information, click the appropriate
Change link. Note: If you
edit your payment details, the payment
method will return to the default method
of payment.
To complete your payment, you must create a PayPal
account:
Here's
How:
Enter your first and last name.
Select your credit card type.
Enter your credit card number, the
expiration date, and your card security
code.
Enter your address, city, state, and
ZIP code.
Enter your telephone number and your
email address.
Enter and confirm your PayPal
password.
Enter the code shown in the box.
Click the User Agreement and
Privacy Policy links.
Click the Agree & Continue
button.
Review your payment details.
To change any information, click
the appropriate Change link.
To cancel the payment, click
Cancel.
Click the Send Money button.
We receive an email notification for the payment. This
email contains a link. After clicking the link, we can
log in to our PayPal account to receive the payment.
What is your bank account number? Answer: POSBANK SAVINGS 115-32374-1.
Bank Code: 7171
Branch Code: 115
How are the payment modes like? Answer: Besides "PayPal" and "internet/ATM bank transfer" , you can also opt for "Cash on delivery" or "Cash cheque".
How long does it take for my order to get to me? Answer: We envisage to process your order within 12 hours and deliver
within the same day (if possible) or next 2 working days (subject to
stock availability). We will try to adhere to your preferred delivery
time. As an additional service to our valued customers, our delivery
staff will call you personally 15-20 mins before we arrive at your
place. So that you can get on with your daily chores and not worry
about missing the door bell.
What if the product that I'm interested in is "Out-of-Stock" ? Answer: In such an event, we will contact you to advise on the
waiting time for the item (s) that you need. If it is urgent, we offer
our expertise on recommending the next best alternative product
without obligations.
Rest
assured, you are important to us.
Do you have any delivery charges for your delivery services? Answer:
If you placed an order from outside of Singapore (Overseas Order)
- min. $100 purchase + $3 handling fee
Central Business District with CBD ERP Gantry
- min. $60 purchase + $3 ERP Gantry
Within any parts of Singapore
- min. $60 purchase
For orders that do not meet the minimum required purchase, there will be a delivery charge of $10.00. Due to our hectic schedules, we are unable to do meet-ups at MRT stations and self-collection.
Is there GST charges on top of
your discounted prices? Answer: Don't worry. We absorb GST. Therefore, we
don't markup our prices for GST. What you see is what you
get!
We accept orders from overseas and we can send via courier to you.
Please place your order to us via our shopping cart to get the AMOUNT PAYABLE.
We will give you the weight of the items that you have selected.
With this, you may refer to this link- SIngapore Post Postage Rates
Select your preferred delivery services i.e. Speedpost Worldwide Courier - Saver Box (10kg) etc. Based on the service selected, add the POSTAGE to the AMOUNT PAYABLE.
Lastly, you can pay us the total bill (i.e. AMOUNT PAYABLE + POSTAGE) via PayPal
